FAQs

FAQs

Below, you'll find answers to some of the most commonly asked questions about our products, ordering process, and more. If you can't find the answer you're looking for, feel free to reach out to our friendly customer service team for assistance.

 Whether you're curious about ingredients, shipping, or returns, you'll find answers to your inquiries here. If you don't see your question listed, feel free to reach out to our friendly customer service team for assistance. Browse our FAQs to learn more and enhance your shopping experience with us.

Product Information
  • What makes Lyrvana’s makeup and skincare products different?

At Lyrvana, we pride ourselves on offering natural and vegan skincare makeup essentials that are free from harmful chemicals and cruelty-free. Our products are formulated with the finest natural ingredients to deliver exceptional results while nourishing and protecting your skin.

  • Are Lyrvana products suitable for sensitive skin?

Yes, our products are formulated with sensitive skin in mind and are free from common irritants and harsh ingredients. However, we always recommend patch testing any new product on a small area of skin before full use, especially if you have sensitive skin or known allergies.

Ordering & Shipping
  • How long will it take to receive my order?
    • Orders typically ship within 6-10 business days. Delivery times vary depending on your location and selected shipping method. You can track your order’s progress using the tracking information provided in your shipping confirmation email.
  • Do you offer international shipping?
    • Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on your location. Please note that additional customs fees or taxes may apply, which are the responsibility of the recipient.
Returns & Exchanges
  • What is your return policy?We want you to be completely satisfied with your Lyrvana purchase. If for any reason you’re not happy with your order, you may return it for a full refund or exchange within 15 days of purchase. Please see our Returns & Exchanges page for detailed instructions.
Ingredients & Formulation
  • What ingredients do you use in your products?We use only the finest natural and vegan ingredients in our formulations. Each product is carefully crafted to deliver effective results without compromising on ethics or sustainability. For a full list of ingredients, please refer to the product description on our website.
Sustainability & Ethics
  • What steps do you take to minimize your environmental impact?
  • At Lyrvana, we’re committed to sustainability at every stage of our business. We use eco-friendly packaging, minimize waste in our production process, and prioritize ethical sourcing and manufacturing practices. Learn more about our sustainability initiatives on our Sustainability page.
Miscellaneous
  • Can I sign up for your newsletter to receive updates and promotions?
  • Yes, you can sign up for our newsletter to stay informed about the latest news, product launches, and exclusive promotions. Simply enter your email address in the sign-up form at the bottom of our website.
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